Sticker Llama Terms of Service

Effective date: October 11, 2026.

These terms govern Sticker Llama, operated by AZIO Labs Inc., at 1 Hycrest Ave, PH1, Toronto, Ontario M2N 6V8, Canada. Contact: contact@stickerllama.app. By using the service, you agree to these terms. They supplement applicable Apple terms and do not remove rights that consumer law gives you.

Accounts and eligibility

You must be at least 13 years old to use Sticker Llama. If you are below the age of majority where you live, you must have permission from a parent or legal guardian, who should review these terms with you. Purchases by minors must be authorized by their parent or guardian and the payment-account holder. Children under 13 must not create an account or use the service. Keep your account secure and provide accurate information for purchases and delivery. Do not impersonate others or use another person’s account without permission.

Your content and AI creations

You retain the rights you have in the photos, text, and other content you provide. You must have permission to upload, process, print, and share that content, including permission concerning other people’s images and intellectual property where required.

You give us and our service providers a limited license to process, store, reproduce, adapt, and transmit your content only as needed to operate the features you request, fulfill orders, provide support, and maintain safety and security. This does not authorize us to use your personal creations in advertising without separate permission.

As between you and us, we do not claim ownership of the generated sticker artwork delivered to you, to the extent rights exist and may legally be held or transferred. AI output may resemble other output, contain errors, or include material you cannot lawfully use. We do not guarantee copyright protection, exclusivity, or freedom from third-party rights. Review outputs before using, sharing, or ordering them. Commercial use remains subject to rights in your inputs and outputs and applicable law.

Acceptable use

Do not use the service for illegal activity, exploitation or sexual content involving minors, non-consensual intimate imagery, threats, targeted harassment, fraud, infringement, or attempts to bypass safety controls. Do not upload information you are not authorized to share. We may reject requests or restrict accounts when reasonably necessary to enforce these rules, protect people, or comply with law. Contact support if you believe a decision was mistaken.

AI credits

Credits are consumable in-app purchases used for generation. The app shows the required credit amount before you submit a request. Purchasing credits does not include physical printing or shipping. Purchased credits do not expire; promotional credits may have a disclosed expiry. Credits are linked to your Sticker Llama account, are not transferable, and are not money or redeemable for cash except where required by law.

A completed generation uses the disclosed credits even if the artistic result does not match your personal preference. If generation fails without a usable delivered result, the applicable credits are returned under the app’s failure-recovery process. A new variation or another generation is a separate request at its displayed cost.

Apple processes credit purchases and decides Apple purchase-refund requests. You can request help through Apple’s purchase support, including reportaproblem.apple.com. If Apple refunds a credit purchase, we may remove the unused credits attributable to that purchase. We do not charge you again or delete your existing creations merely because those credits were refunded. A reversal of an Apple refund may restore the corresponding unused credits. Mandatory refund and consumer rights remain unaffected.

Printed products, pricing, and payment

Before checkout, review the artwork preview, sheet quantity and sizes, recipient details, shipping method, estimated delivery, and final price. The final review identifies the currency and applicable product price, shipping charges, and taxes. Delivery estimates are estimates, not guaranteed arrival dates. Any additional charges not collected at checkout that may apply to cross-border delivery must be disclosed where required.

We use Stripe to process physical-order payments and a fulfillment partner to manufacture and ship products. Your physical-product transaction is with us. Our use of a supplier does not remove our responsibility to you under applicable consumer law.

Payment may be collected before the fulfillment partner begins production. If fulfillment cannot proceed, we may resolve the issue with the supplier, contact you if your input is needed, or cancel and refund the unfulfilled order as appropriate. An order confirmation does not mean the product has already been manufactured or shipped.

Print appearance can differ somewhat from a backlit screen because of physical dimensions, source resolution, printing materials, cutting tolerances, and color reproduction. This does not excuse defective goods or material differences from what was promised. Check your preview and address carefully, including apartment or unit number.

Cancellation, delivery problems, and refunds

Use the order’s cancellation option or contact contact@stickerllama.app promptly if you need to cancel. A cancellation request is not complete until we confirm that fulfillment can be stopped. Orders that have entered production may no longer be cancellable. We do not promise cancellation merely because the app has not yet displayed the supplier’s latest status.

If cancellation is accepted, we process the applicable refund through the original payment method. Payment-provider processing times vary. If an order cannot be canceled, we will explain the available options. Contact us promptly about missing, damaged, defective, or incorrect products and include the order reference and useful supporting details. Your statutory remedies apply regardless of any supplier policy. Our stickers are made to order using your selected artwork. We do not accept change-of-mind returns or exchanges, except where required by law. This does not affect remedies for damaged, defective, incorrect, or missing orders. We will investigate and provide a replacement, refund, or other remedy as required by applicable law. A supplier’s claim deadline does not override your statutory rights.

Contact contact@stickerllama.app before sending anything back. Do not send stickers to our business address or a Printful facility unless we give you return instructions. We do not routinely require a physical return to investigate a sticker problem. If a return is needed for a covered fault, we will provide instructions and cover reasonable required return costs as applicable law requires.

Deleting your account

You can request deletion in the app after confirming your identity and typing DELETE. Your account access and personal library are removed through the deletion process. Save anything you wish to keep beforehand. Unused credits become unavailable and cannot be transferred to another account; deletion does not itself request an Apple refund or remove statutory refund rights.

Deleting your account does not cancel orders already placed. We retain only information needed to complete orders, handle refunds, comply with law, and maintain limited transaction/security records as described in our Privacy Policy. Contact support using your order reference if you need assistance after deletion.

Availability and responsibility

We aim to keep the service reliable, but generation times and availability can vary. We may temporarily pause generation or physical checkout for capacity, safety, maintenance, or supplier issues. We will not treat a service failure as permission to keep payment without providing the goods, service, or remedy you are entitled to.

To the extent permitted by law, the service is provided without promises beyond those expressly stated. We do not exclude liability or warranties that cannot legally be excluded, including applicable consumer guarantees.

Local consumer rights

For Australian customers, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Available remedies depend on the problem and may include a replacement, refund, and compensation for reasonably foreseeable loss or damage. For New Zealand customers, these terms do not exclude applicable rights under the Consumer Guarantees Act or Fair Trading Act. Mandatory consumer protections in Canada, the United States, Japan, and other applicable jurisdictions also remain unaffected.

Changes, governing law, and contact

We may update these terms and will give notice of material changes as required. Updated terms do not retroactively remove rights relating to existing purchases. Ontario and applicable Canadian federal law govern these terms, subject to any mandatory protections and forum rights you have where you live. Nothing requires you to waive access to a court or regulator that applicable law provides.

Questions, complaints, or order assistance: contact@stickerllama.app. Privacy requests: contact@aziolabs.com.